In standard cases we attempt to respond to all inquiries in 24 hours.
※Depending on the amount of inquiries received,there may be cases where the time taken to respond exceeds several days. We thank you for your understanding.
In the case that you do not receive a response after several days, please try re-sending your inquiry using an alternate e-mail address.
In addition, please check the following settings when sending an inquiry:
◆Filter Function◆
In the case that you are using a function to allow/deny receipt of e-mails from certain addresses, please make sure that you are able to receive e-mails from the 「@vivibuds.com」 address.
◆Functions to Prevent Identity Theft◆
Depending on the e-mail service being used, some e-mails may be deleted before they can be received depending on various conditions. Please check these settings so that you can receive e-mails from us.
For details on these functions, please inquire to your e-mail service provider.
⇒ Inquiry Form