If you are unable to complete your purchase due to a cancellation or error, please confirm the following possible causes:
・Functional restrictions
・Payment Info:
‐Limites or user restrictions to credit card/service provider payments
‐Insufficient funds on iTunes Card／Google Play card balance
・Charge Amount:
‐Trying to charge more than a certain amount of funds over a short period can cause
the following message to be displayed:
“Your purchase could not be completed. For assistance, contact iTunes support.”
When this happens, in order to remove the restriction,
you will need to contact iTunes support as stated in the message.
・Close all active apps, reboot only VIVIBUDS and try your purchase again.
・Check to see if you can make purchases in other apps.
‐You do not actually need to complete the purchase in order to check this.
‐If you are unable to make purchases in other apps,
the issue is likely being caused by【functional limitations】or【payment info】.
‐In this case please contact your credit card company or service provider.
・If a complete purchase confirmation pop-up appears before purchase,
this means that the purchase function is operating correctly.