If a customer is having difficulty transferring data due to issues such as forgetting the issued transfer code etc., we will perform an investigation based on information received from the customer, and will restore the data once we are able to confirm that the customer is in fact the account user.
◆Please Note the Follwing
If we do not have suitable information from the customer regarding the account in question, we are unable to perform an investigation and data restore. We thank you in advance for your understanding.
To have your data restored, please provide us with the following information via the inquiry form.
※Required Information
①Player Name of the lost data：
②Mention Name used with the lost data：
③Linked Social Account：
④Date of Commencement of Application Usage：
Ex: around year/month/day, etc.
⑤Date the Application was Last Booted：
Ex: around year/month/day, etc.
⑥Reason for the lost data：
⑦Issued transfer code ：
※If a transfer code was issued in the past and you currently still have it saved,
please provide us with that code.
⑧No. of coins held with the lost data：
Ex: Paid coins「200」, bonus coins「50」 etc.
⑨Purchase History：
※In the case that you have purchased paid coins, please refer to the FAQ section ＜Regarding Paid Currency Purchase History＞, take a screenshot of the “order Number”and other information related
to the purchase, and send the image(s) to us.
⑩Apart from the above, if there is any other information that only the customer can provide relating
to the applicable account, please provide us with that information.
Ex: On year/month/day, I posted a private video with my avatar wearing the「○○」item, etc.
※If we do not have sufficient information, we may not be able to investigate the applicable account.