In order to help us resolve any issues as quickly as possible, please take a moment to read the following.
  • Please check the Help page before making an inquiry.
  • Please check here if you have any questions about purchase related issues such as coins not being reflected.
  • Please check here when for inquiries about data transfer and play data.
  • Please provide as much detail as possible.
  • Please limit each inquiry to a single topic.


Handling of personal information described in your inquiry
  • Please review our privacy policy handling.
  • By pressing the submit button, you agree to the handling of your personal information.

Please note that if you do not receive an automatic e-mail reply after sending your inquiry, you will be unable to receive any e-mails from our customer support team.
  • Failure to receive an automatic reply may be due to mail filters, so please check any filters that are in use.
  • If any "safe sender" settings are in use, please adjust them to allow e-mails from the "@vivibuds.com" domain before making your inquiry.